Cancellation & Refund Policy
At Promart, we strive to provide high-quality TV screen guards and a smooth shopping experience. Please read our policy carefully before placing an order.
1. Order Cancellation
Before Shipment:
You can cancel your order only if it has not been shipped yet. To request a cancellation, please contact us as soon as possible.
After Shipment:
Once the order has been shipped, cancellation is not allowed.
2. No Refund Policy
Promart follows a strict no refund policy.
We do not provide refunds under any circumstances, including:
- Change of mind after placing the order
- Ordering the wrong size or model
- Delay in delivery caused by courier services
3. Replacement Instead of Refund
We only offer replacements, not refunds.
Replacements are applicable only if:
- You receive a damaged product
- You receive the wrong product
To request a replacement:
- Contact us within 48 hours of delivery
- Provide clear photo/video proof
- Ensure the product is unused and in original packaging
4. Non-Eligible Cases
Replacement or refund will not be provided for:
- Incorrect size selected by the customer
- Improper installation or handling
- Minor variations in appearance
- Normal wear and tear
5. Refund Exceptions (If Applicable)
Refunds will only be processed in rare cases where:
- A replacement product is not available
In such cases, the refund will be processed to the original payment method within a reasonable timeframe.
